This past Monday (2/4), the FCC announced that it is setting up a consumer help desk, where operators will be standing by to answer questions about rescanning the TV spectrum to find TV stations that have changed channels due to the repacking of the TV band. Many TV stations will be changing channels due to the repacking of the TV band following the broadcast incentive auction which shrunk the number of channels dedicated to TV broadcasting as part of the TV band was repurposed for wireless communications uses. As the TV stations that were forced to change channels by the repacking make those changes, consumers receiving their TV signals over the air will need to “rescan” the TV band to make sure that their sets find all the local stations on their new channels.
Viewers may reach the call center toll-free by dialing 1-888-CALLFCC (1-888-225-5322) and pressing “6” to speak to a help desk representative. The call center is staffed from 8:00 a.m. to 1:00 a.m. Eastern time, seven days a week, to enable consumers throughout the country to obtain assistance during evening and weekend hours.